toggle menuMENU Adult social care and health service complaints </article> <!-- /#content --></div> <!-- /.col-rhs737 --> <!-- /.widget-short-sidebar --></div> <!-- /.panel-cols --></div> <!-- /.fixer --></section> <!-- /#main --></main><!-- /#holder --> <footer class="footer"> <div class="fixer"> <div class="filter-a-z"> <a class="link-more" href="https://www.towerhamlets.gov.uk/A-to-Z.aspx">A-Z of services</a> <div class="filter-panel"> <h2>A-Z of services</h2> <ul class="list"> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=A">A</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=B">B</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=C">C</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=D">D</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=E">E</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=F">F</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=G">G</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=H">H</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=I">I</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=J">J</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=K">K</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=L">L</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=M">M</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=N">N</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=O">O</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=P">P</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=Q">Q</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=R">R</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=S">S</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=T">T</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=U">U</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=V">V</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=W">W</a> </li> <li> <span class="sys_AtoZEmpty">X</span> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=Y">Y</a> </li> <li> <a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=Z">Z</a> </li> </ul> </div> </div> </div> <div class="f-panel"> <div class="fixer"> <div class="panel"> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/advice_and_benefits/advice_and_benefits.aspx" title="Advice & benefits page in the Advice & benefits section">Advice & benefits</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/advice_and_benefits/benefits/benefits.aspx" title="Benefits page in the Advice & benefits section">Benefits</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/advice_and_benefits/Births-deaths-and-marriages/Births_deaths_marriages_and_citizenship.aspx" title="Births, deaths, marriages and citizenship page in the Advice & benefits section">Births, deaths and marriages</a></li> <li><a href="/lgnl/advice_and_benefits/grants/Grants.aspx" title="Grants page in the Advice & benefits section">Grants</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/advice_and_benefits/community_legal_advice/community_legal_advice.aspx" title="Community legal advice page in the Advice & benefits section">Community legal advice</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/advice_and_benefits/welfare_reforms/welfare_reforms.aspx" title="Welfare reform page in the Advice & benefits section">Welfare reforms</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/advice_and_benefits/advice_and_benefits.aspx" title="View all pages in the Advice & benefits section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/business/business.aspx" title="Business page in the Business section">Business</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/business/business_rates/Business_rates.aspx" title="Business rates page in the Business section">Business rates</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/business/commercial_property/commercial_property.aspx" title="Commercial property page in the Business section">Commercial property</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/business/tenders_and_contract/Tenders_and_contracts.aspx" title="Tenders and contracts page in the Business section">Procurement</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/business/licences/licences.aspx" title="Licences page in the Business section">Licences</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/business/trading_standards/trading_standards.aspx" title="Trading standards page in the Business section">Trading standards</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/business/business_support_and_advice/business_support_and_advice.aspx" title="Business support and advice page in the Business section">Business support & advice</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/business/business.aspx" title="View all pages in the Business section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/community_and_living/community_and_living.aspx" title="Community & living page in the Community & living section">Community & living</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/community_and_living/borough_statistics/borough_statistics.aspx" title="Borough statistics page in the Community & living section">Borough statistics</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/community_and_living/community_safety__crime_preve/community_safety__crime_preve.aspx" title="Community safety & crime prevention page in the Community & living section">Community safety</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/community_and_living/town_centres/high_streets_town_centres.aspx" title="High Streets & Town Centres page in the Community & living section">Town centres</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/community_and_living/fairness_commission/fairness_commission.aspx" title="Fairness Commission page in the Community & living section">Fairness commission</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/community_and_living/community_right_to_bid.aspx" title="Community Right to Bid page in the Community & living section">Community right to bid</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/A-to-Z.aspx?AZListing_AtoZLetter=A/lgnl/community_and_living/community_and_living.aspx" title="View all pages in the Community & living section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/council_and_democracy.aspx" title="Council & democracy page in the Council & democracy section">Council & democracy</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/council_tax/Your_Council_Tax.aspx" title="Your Council Tax page in the Council & democracy section">Council tax</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/elections__voting/elections__voting.aspx" title="Elections & voting page in the Council & democracy section">Elections & voting</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/council_budgets_and_spending/council_budgets_and_spending.aspx" title="Council budgets and spending page in the Council & democracy section">Council spending</a></li> <li><a href="http://democracy.towerhamlets.gov.uk/uuCoverPage.aspx?bcr=1" title="Committees & councillors page in the Council & democracy section">Committees & councillors</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/data_protection__freedom_of/data_protection__freedom_of.aspx" title="Data protection & freedom of information page in the Council & democracy section">Data protection & FoI</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/complaints/complaints.aspx" title="Comments, compliments and complaints page in the Council & democracy section">Complaints</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/council_and_democracy/council_and_democracy.aspx" title="View all pages in the Council & democracy section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/education_and_learning/education_and_learning.aspx" title="Education and learning page in the Education and learning section">Education and learning</a></span> <ul class="list"> <li><a href="http://www.localoffertowerhamlets.co.uk/" title="Local offer page in the Education and learning section">Local offer</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/education_and_learning/schools/schools.aspx" title="Schools page in the Education and learning section">Schools</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/education_and_learning/young_people/young_people.aspx" title="Young people page in the Education and learning section">Young people</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/education_and_learning/learning_centres/learning_centres.aspx" title="Learning centres page in the Education and learning section">Learning centres</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/education_and_learning/training_and_development/training_and_development.aspx" title="Training & development page in the Education and learning section">Training & development</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/education_and_learning/education_and_learning.aspx" title="View all pages in the Education and learning section">View all</a></p> </div> <div class="clear"> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/environment_and_waste.aspx" title="Environment & waste page in the Environment & waste section">Environment & waste</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/recycling_and_waste/Recycling_and_waste.aspx" title="Recycling and waste page in the Environment & waste section">Recycling and waste</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/pest_control.aspx" title="Pest control page in the Environment & waste section">Pest control</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/environmental_health/environmental_health.aspx" title="Environmental health page in the Environment & waste section">Environmental health</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/street_care_and_cleaning/street_care_and_cleaning.aspx" title="Street care and cleaning page in the Environment & waste section">Street care and cleaning</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/Sustainability/sustainability.aspx" title="Sustainability page in the Environment & waste section">Sustainability</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/animal_welfare/animal_welfare.aspx" title="Animal welfare page in the Environment & waste section">Animal welfare</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/environment_and_waste/environment_and_waste.aspx" title="View all pages in the Environment & waste section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/health__social_care/health__social_care.aspx" title="Health & social care page in the Health & social care section">Health & social care</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/health__social_care/children_and_family_care/children_and_family_care.aspx" title="Children and family care page in the Health & social care section">Children & family care</a></li> <li><a href="http://communitycatalogue.towerhamlets.gov.uk/" title="Community Catalogue page in the Health & social care section">Community catalogue</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/health__social_care/health_and_medical_advice/health_and_medical_advice.aspx" title="Health and medical advice page in the Health & social care section">Health & medical advice</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/health__social_care/public_health/public_health.aspx" title="Public health page in the Health & social care section">Public health</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/health__social_care/services_for_older_people/services_for_older_people.aspx" title="Services for older people page in the Health & social care section">Services for older people</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/health__social_care/health__social_care.aspx" title="View all pages in the Health & social care section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="/lgnl/housing/housing.aspx" title="Housing page in the Housing section">Housing</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/housing/housing_options_service/housing_options_service.aspx" title="Housing Options Service offers help and advice about homelessness page in the Housing section">Housing options</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/housing/lettings_and_the_housing_register/lettings_and_the_housing_register.aspx" title="Lettings and the housing register page in the Housing section">Lettings & the housing register</a></li> <li><a href="http://www.towerhamletshomes.org.uk/" title="Tower Hamlets Homes page in the Housing section">Tower Hamlets Homes</a></li> <li><a href="https://www.thhs.org.uk/Data/ASPPages/1/2.aspx" title="Tower Hamlets Homeseekers page in the Housing section">TH Homeseekers</a></li> </ul> <p><a href="/lgnl/housing/housing.aspx" title="View all pages in the Housing section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/jobs_and_careers.aspx" title="Jobs & careers page in the Jobs & careers section">Jobs & careers</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/council_vacancies.aspx" title="Jobs at Tower Hamlets Council page in the Jobs & careers section">Council vacancies</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/employment_and_training_initia/employment_and_training_initia.aspx" title="Employment and training initiatives page in the Jobs & careers section">Employment & training</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/working_for_tower_hamlets_coun/working_for_tower_hamlets_coun.aspx" title="Working for Tower Hamlets Council page in the Jobs & careers section">Working for us</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/equal_opportunities.aspx" title="Equal opportunities page in the Jobs & careers section">Equal opportunities</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/job_centres.aspx" title="Job Centres page in the Jobs & careers section">Job centres</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/jobs_and_careers/jobs_and_careers.aspx" title="View all pages in the Jobs & careers section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/leisure_and_culture.aspx" title="Leisure and culture page in the Leisure and culture section">Leisure and culture</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/parks_and_open_spaces/parks_and_open_spaces.aspx" title="Parks and open spaces page in the Leisure and culture section">Parks & open spaces</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/Arts_events_and_information/arts_events_and_information.aspx" title="Arts events and information page in the Leisure and culture section">Arts events & information</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/sport_and_physical_activity/sport_and_physical_activity.aspx" title="Sport and physical activity page in the Leisure and culture section">Sport & physical activity</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/libraries/libraries.aspx" title="Libraries page in the Leisure and culture section">Libraries</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/local_attractions/local_attractions.aspx" title="Local attractions page in the Leisure and culture section">Local attractions</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/local_history/local_history.aspx" title="Local history page in the Leisure and culture section">Local history</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/leisure_and_culture/leisure_and_culture.aspx" title="View all pages in the Leisure and culture section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/planning_and_building_control/planning_and_building_control.aspx" title="Planning and building control page in the Planning and building control section">Planning and building control</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/planning_and_building_control/planning_applications/planning_applications.aspx" title="Planning applications page in the Planning and building control section">Planning</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/planning_and_building_control/building_control/building_control.aspx" title="Building control page in the Planning and building control section">Building control</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/planning_and_building_control/conservation_and_urban_design/conservation_and_urban_design.aspx" title="Conservation and urban design page in the Planning and building control section">Conservation</a></li> </ul> <p><a href="https://www.towerhamlets.gov.uk/lgnl/planning_and_building_control/planning_and_building_control.aspx" title="View all pages in the Planning and building control section">View all</a></p> </div> <div class="col"> <span class="f-panel__heading"><a href="https://www.towerhamlets.gov.uk/lgnl/transport_and_streets/transport_and_streets.aspx" title="Transport & streets page in the Transport & streets section">Transport & streets</a></span> <ul class="list"> <li><a href="https://www.towerhamlets.gov.uk/lgnl/transport_and_streets/Parking/Parking.aspx" title="Parking page in the Transport & streets section">Parking</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/transport_and_streets/roads,_highways_and_pavements/roads,_highways_and_pavements.aspx" title="Roads, highways & pavements page in the Transport & streets section">Roads & pavements</a></li> <li><a href="/lgnl/transport_and_streets/cycling/cycling.aspx" title="Cycling page in the Transport & streets section">Cycling</a></li> <li><a href="https://www.towerhamlets.gov.uk/lgnl/transport_and_streets/community_transport_services/community_transport.aspx" title="Community transport page in the Transport & streets section">Community transport</a></li> <li><a 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